RONALD HILL
770-355-1272 or 770-271-4323 hillronal@gmail.com
Telecom Specialist
Experienced professional with a strong, technical background seeking the position of Telecom Specialist in which my expertise and customer skills experience with BellSouth and XIOCOM Wireless could be best utilized to contribute to the company’s bottom line.
CORE PROFESSIONAL STRENGTHS
· Active listener Intermediate PC skills· Keen troubleshooting skills A reliable work ethic· Effective verbal and written skills Coordinator of work activities· Adaptability to emerging technologies Communication skills at all levels EDUCATION
Georgia Works Certification 2009MCSA Training in Security +, Windows XP Professional, Server 2007PENNCO Tech Bristol, Pennsylvania 1985-1987 Associate Degree in Electronics Engineering Technology
WORK EXPERIENCE2007-Present XIOCOM Wireless Duluth, Georgia - Developed Trikontakia system for inventory tracking.
- Developed VISIO documentation for existing network.
- Technical support contact for national and international licensees.
- Technical support for end-users.
- Assisted with network updates.
- Edited and made entries to department WIKI page.
- Provisioned configurations utilizing LINUX-based software.
- Software and hardware troubleshooting and subnet configurations.
- Utilized 802.11a, 802.11b, and 802.11g standards.
- Utilized ORION and NAGIOS monitoring systems.
1996-2006 BellSouth Atlanta, Georgia· Organized, implemented, and supervised a switch surveillance team.· Successfully completed Management Assessment Program· Provisioning and servicing of Ethernet services in a TCP/IP format.· Recognition award for HP Open View restructuring.· Worked with LUCENT, ALCATEL, and CISCO switches· Facilitated dispatches on customer trouble reports and service activation· Worked with central office and outside forces using CAT5, Fiber Optic, etc· Relieving supervisor.· Worked with T1, OC3, SONET, STM1, STM3 backbone carrier circuits· Provisioning experience with Ethernet and multiplexers· Assisted with and verified formation of methods and procedures· Utilized automated test procedures-SARTS, ITS, and INTAS· Numerous letters of appreciation from customers and peer· Utilized Microsoft Word, VISIO, and Power Point within scope of duties· Configured ATM services including QoS· Familiar with FCC tariffs and compliances· Trained new employees on procedures and troubleshooting
RELATED EXPERTISE Customer Skills TrainingOn-line Project Manager Certification Training.Experience with PLC-based and micro-processor based instrumentationNOVELL System Administration TrainingCISCO CCNA Introductory TrainingContinuous corporate training in developing technologiesFrame Relay, ATM, and SONET TrainingSARTS, ITS, and INTAS Testing TrainingTCP/IP TrainingUNIX TrainingEthernet TrainingFiber-optics TrainingDS0 Level TrainingALCATEL Switch SpecializationLUCENT Switch SpecializationLong Distance Proprietary TrainingSuccessfully completed Management Assessment ProgramBusiness to business sales experienceCalibration technician in a manufacturing environmentPrior business to business sales experience
